Privacy Policy

Information we collect

We collect information you give us directly, including:

• Account details — your name, email address, phone number and password (stored in hashed form, never in plain text).
• Order details — delivery address, items purchased, payment method and any notes you add.
• Messages — what you send us through the contact form or by email.
• Newsletter — your email address, if you choose to subscribe.

We also collect limited technical information automatically, such as your IP address, browser type and the pages you visit, to keep the site secure and working properly.

How we use your information

• To process, deliver and support your orders.
• To send transactional emails such as order confirmations, status updates, password resets and email verification.
• To answer your questions and provide customer support.
• To prevent fraud, abuse and spam, and to keep our systems secure.
• To send our newsletter, only if you have subscribed. You can unsubscribe at any time.

Payments

Card payments, where offered, are handled by our payment provider. Your full card number is entered on the provider’s secure systems and is not stored by TrueByte Tech. For bank transfers we store the transfer reference you give us so we can match your payment.

Who we share it with

We do not sell your personal information. We share it only where needed to run the store, for example with:

• Couriers and delivery partners, to deliver your order.
• Payment providers, to process payments.
• Email and hosting providers that operate our website and send our emails.
• Authorities, where we are required to by law.

Cookies

We use essential cookies to keep you signed in, remember your cart and protect forms against misuse. [Describe any analytics or marketing cookies you use, or state that you use none.]

How long we keep it

We keep order records for as long as needed for accounting, tax and warranty purposes — [state your retention period]. Account information is kept while your account is open. Contact messages and newsletter records are deleted when no longer needed.

Your choices and rights

You can view and update your account details at any time from My account. Depending on where you live, you may also have the right to request a copy of your data, ask us to correct or delete it, or object to certain uses. To make a request, email support@truebytetech.com.

Security

We use encrypted connections (HTTPS), hashed passwords and access controls to protect your information. No system is perfectly secure, so please use a strong, unique password for your account.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.

Contact us

Questions about privacy? Email support@truebytetech.com or use our contact page.